Privacy Notice

Background

We are KiiPay (“we”, “our”, “us”). KiiPay operates under the KiiPay name and is incorporated in multiple jurisdictions.

This Privacy Notice explains what personal information we collect, how we collect and use it, and with whom we may share it. You are not required to provide personal information; however, certain information is necessary to use our services.

What Information Do We Collect?

Information You Provide to KiiPay

• Your name, date of birth, gender, phone number, residential address, and email address
• Identification details required for verification or compliance purposes
• A profile photo, where applicable
• Transaction-related information associated with payments or payouts

Where required, we may collect a video or image of your face for liveness or identity verification. This information is shared only with authorised third-party verification providers and deleted unless retention is required by law.

Information You Provide When Contacting Us

• Phone number and call details
• Email address and communication content
• Public profile information when contacting us via social media

Information We Collect Automatically

• Device type, operating system, IP address, and device identifiers
• Technical and usage data for security, fraud prevention, and service operation

Information We Receive from Third Parties

We may verify information through identity providers, financial institutions, or credit reference agencies as part of KYC, KYB, and compliance processes where permitted by law.

How Do We Use Your Information?

Contractual Obligation

• Provide and operate KiiPay services
• Process payments and payouts
• Communicate about transactions and services
• Resolve issues or complaints

Legal Obligation

• Identity verification and compliance checks
• Fraud and money laundering prevention
• Regulatory and record-keeping obligations

Legitimate Interest

• Improve service reliability and security
• Detect misuse and protect platform integrity

Consent

Where required, we will request your consent for marketing communications or use of certain device features. You may withdraw consent at any time.

Who Do We Share Your Information With?

We may share personal information with service providers, regulators, law enforcement agencies, or partners where required to deliver services or comply with legal obligations. We do not sell personal data.

How Long Do We Keep Your Data?

We retain personal information only as long as necessary to provide services and meet legal and regulatory requirements.

When Do We Delete Your Data?

We delete personal data when it is no longer required, unless retention is legally mandated.

Your Rights

• Access your personal data
• Request correction or deletion
• Object to or restrict processing
• Withdraw consent

How to Make a Complaint

You may contact our Data Protection Officer by emailing dpo@kiipay.com or via the KiiPay platform.

Changes to This Privacy Notice

This Privacy Notice is reviewed periodically. Any material changes will be posted on this page.

Last updated: 24 December 2025